SBT Jetski Engines, Parts & Accessories

Page 2 of 2 FirstFirst 12
Results 11 to 12 of 12
  1. #11
    Mar 2003

    Default Re: Customer Service???

    You had 1 year to run your engine in warranty. It's not our fault you wasted it. No one makes a perfect product, but we do everything we can to try. When there is a problem we do everything fairly to make the situation right. It's not fair that you should expect coverage after the warranty period.
    SBT Tech Support is here to help with your problems.
    We try to answer each question quickly and accurately.
    Please do not use Private Messaging for Tech Support, use the forums.

  2. #12
    Sep 2003

    Default Re: Customer Service???

    I have to say that I agree with SBT's customer service techs. They have replaced my polaris 1200 twice with absolutely no questions asked. The original plus two more after the first two siezed due to my mechanic's ignorance. (did not use the block off kit and oil pump was bad).

    If you don't run the engine within the year that's your fault. It's no different with new car. If you have a 4 year or 50000 mile warranty it does not matter if you only drive it 100 miles in 4 years and 2 days, it out of warranty.

    Does SBT probably send out a bad engine once in a while? Sure, no one can get it right 100% of the time, but thats why they give you a year to send it back.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. The best customer service anywhere
    By skitechmike in forum The SBT Experience
    Replies: 1
    Last Post: 02-16-2008, 03:36 AM
  2. Great Customer Service
    By scotty64 in forum The SBT Experience
    Replies: 0
    Last Post: 07-28-2006, 01:48 PM
  3. customer service?
    By Seafogs in forum The SBT Experience
    Replies: 2
    Last Post: 08-09-2005, 12:25 PM
  4. Great Customer Service!!!!!
    By jessanddanny in forum The SBT Experience
    Replies: 1
    Last Post: 07-01-2005, 11:26 AM
  5. Brp Customer Service Blows
    By RXP26 in forum Sea-Doo
    Replies: 0
    Last Post: 10-01-2004, 02:25 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts