SBT Jetski Engines, Parts & Accessories

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  1. #11
    Joined
    Mar 2003
    From
    SBT
    Posts
    21,545

    Default Re: Customer Service???

    You had 1 year to run your engine in warranty. It's not our fault you wasted it. No one makes a perfect product, but we do everything we can to try. When there is a problem we do everything fairly to make the situation right. It's not fair that you should expect coverage after the warranty period.
    SBT Tech Support is here to help with your problems.
    We try to answer each question quickly and accurately.
    Please do not use Private Messaging for Tech Support, use the forums.

  2. #12
    Joined
    Sep 2003
    From
    alabama
    Posts
    107

    Default Re: Customer Service???

    I have to say that I agree with SBT's customer service techs. They have replaced my polaris 1200 twice with absolutely no questions asked. The original plus two more after the first two siezed due to my mechanic's ignorance. (did not use the block off kit and oil pump was bad).



    If you don't run the engine within the year that's your fault. It's no different with new car. If you have a 4 year or 50000 mile warranty it does not matter if you only drive it 100 miles in 4 years and 2 days, it out of warranty.

    Does SBT probably send out a bad engine once in a while? Sure, no one can get it right 100% of the time, but thats why they give you a year to send it back.

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