SBT Jetski Engines, Parts & Accessories

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  1. #1
    Joined
    Jun 2006
    From
    Birmingham Area
    Posts
    1

    Thumbs down Pretty Poor Service!

    I have had good results from SBT in the past, but this time they sent me a crankshaft with an incorrect PTO diameter.

    Got transferred to tech support who said everything was OK, that is why they included a coupler. Well, they need to include the bushing also! My 18mm bushing and o-ring are not doing to fit over a 20mm shaft. Oh yeah and what about my billet coupler that I paid $90 for? It doesn't fit either.

    Got transferred to warranty, where I got sent to a voice mail box and never got a call back. VERY POOR!!

    I can see that I can make this crank work, but someone should check with the customer before assuming they can use a mis-sized part. So here I sit with $275 worth of parts that I can't use.

  2. #2
    Joined
    Mar 2003
    From
    SBT
    Posts
    21,551

    Default Re: Pretty Poor Service!

    I will look into this ASAP and get back with you Monday - I don't know anything about it yet, but I'll get it straightened out!!
    SBT Tech Support is here to help with your problems.
    We try to answer each question quickly and accurately.
    Please do not use Private Messaging for Tech Support, use the forums.

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