warranty Q&A

[quickshift]

I have a motor with 1 hour on it from sbt that has a possible crank seal gone was just wondering see that this motor has not even been run probably it must have been that way from sbt if i were to bring it to an sbt supplier would they cover the cost of the job. and ya i know sbt policy's but seening that it must have came this way surely they need to help me better than a new motor.
please help sbt. please

[Ericka-SBT]

Re: warranty Q&A

Please call the warranty department. 1.877.330.0231. You will need the serial number to start the process.

[quickshift]

Re: warranty Q&A

must get a 100% answer to what the problem is first. but if the motor came to me bad are sbt willing to help me out with the labour on this motor?????
i think they should if i bring it to one of there dealers.

[Ericka-SBT]

Re: warranty Q&A

Have you contacted the warranty department yet? I have involved John in Warranty on the post and he is waiting to start the process. We can not determine a failure in the field.

[quickshift]

Re: warranty Q&A

its getting checked to see what is the problem at a second dealer. the first guy said crank seal

[Ericka-SBT]

Re: warranty Q&A

We are here to help, give us a call if necessary.

[quickshift]

Re: warranty Q&A

thank you. ill keep you posted. where is the nearest sbt dealer to zip 02171?

[Ericka-SBT]

Re: warranty Q&A

All product under warranty consideration is returned to the SBT factory in Clearwater Florida.

[quickshift]

Re: warranty Q&A

If Its A Bad Motor That Is Bad From Your Shop Will You Guys Stand Behind The Labour Costs And Shipping Seeing That It Was Bad Fromthe Start?

[dsolie]

Re: warranty Q&A

Erika, sorry to butt in here but....

I have never seen a motor come bad FROM SBT. Most failures I have seen are due to shop install error.. Is this a outer or inner seal? If it's an outter seal, then the installing shop SHOULD have seen that failure and never installed it in the ski...

What type of ski and motor is this anyhow?

From all my experiences and readings, SBT pressure tests ALL of the motors prior to being shipped out. I beleive they can tell you the report on that motor on what it tested at prior to leaving FL.

I honestly think that you are not going to get a "will you cover it" answer on this board. If these situations happen (if being the pro word here), I am pretty sure it's a case by case situation on the actions that SBT takes.

I beleive it's pretty much written everywhere that the warranty will NOT cover install costs, period... SBT is a VERY fair and professional company, call them....

my .02 cents.

[Ericka-SBT]

Re: warranty Q&A

Thanks Dan, no problem.

[quickshift]

Re: warranty Q&A

got word from second dealer today that it was a carb issue. sorry for jumping the gun. but was going on what the first 1 said. so sorry

[Ericka-SBT]

Re: warranty Q&A

No problem. We are glad that you have gotten your issue resolved.