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****Buyer beware****
Let me start by saying I have ordered parts from SBT before with great success. I have been a customer for years and have always felt comfortable referring friends with boats and jet skis to SBT.
That being said...
My last order was for 2001 yamaha ls 2000 jet boat interior traction mat kit MSRP $$315.95 on July 8th. I placed the order over the phone as I always do. I ordered the kit in slate grey to match the factory mat on the rear exterior of the boat. The polite sales person informed me that SBT did not have the item in stock but it would ship via fed ex ground in 3 days. Satisfied I placed the order and waited for its arrival.
Today, July 20 I opened the box and prepare to install the kit. Color and texture were great. appears to be well made. As I lay the kit out on the ground I notice some characteristics about the mats don't look right for my boat. I grab the packing slip and sure enough the order says the kit is for a 2010 AR240 HO.
I give SBT a call and get referred to the "new returns" department. The lady I spoke with pulls up my account and order. She tells me the the date of the order, the date the order shipped and that the order was placed by part number, which I don't remember doing and have never done before. She then tells me that this kit is special order and is non returnable, no exceptions. She does however inform me that "you have every right to list the kit online and resell it."
I ask to speak with a supervisor and get in touch with Caesar. He looks up the order and says everything but out right blame me for the mistake. I explained to Caesar that I don't believe I ordered the kit by part number because I never do that. I asked However,"wouldn't it be logical for the sales person to read back the part number and clarify that I was ordering a kit for a 2001 LS 2000 and not a 2010 AR240?". He replied that the order was placed on a Friday at 4:10 pm and that the sales rep probably just figured I would want to give the part number and get off the phone like most other people ordering.
After I got off the phone with SBT I looked up the part numbers of the 2 kits. I wanted part number 130BT901 int and 130BT910 int was shipped. Just the last 2 numbers switched. At 410 on a Friday is it possible the sales person hit the wrong key? You be the judge.
To those who have read please be careful when ordering parts and cover your behind because SBT is covering theirs!
Let me start by saying I have ordered parts from SBT before with great success. I have been a customer for years and have always felt comfortable referring friends with boats and jet skis to SBT.
That being said...
My last order was for 2001 yamaha ls 2000 jet boat interior traction mat kit MSRP $$315.95 on July 8th. I placed the order over the phone as I always do. I ordered the kit in slate grey to match the factory mat on the rear exterior of the boat. The polite sales person informed me that SBT did not have the item in stock but it would ship via fed ex ground in 3 days. Satisfied I placed the order and waited for its arrival.
Today, July 20 I opened the box and prepare to install the kit. Color and texture were great. appears to be well made. As I lay the kit out on the ground I notice some characteristics about the mats don't look right for my boat. I grab the packing slip and sure enough the order says the kit is for a 2010 AR240 HO.
I give SBT a call and get referred to the "new returns" department. The lady I spoke with pulls up my account and order. She tells me the the date of the order, the date the order shipped and that the order was placed by part number, which I don't remember doing and have never done before. She then tells me that this kit is special order and is non returnable, no exceptions. She does however inform me that "you have every right to list the kit online and resell it."
I ask to speak with a supervisor and get in touch with Caesar. He looks up the order and says everything but out right blame me for the mistake. I explained to Caesar that I don't believe I ordered the kit by part number because I never do that. I asked However,"wouldn't it be logical for the sales person to read back the part number and clarify that I was ordering a kit for a 2001 LS 2000 and not a 2010 AR240?". He replied that the order was placed on a Friday at 4:10 pm and that the sales rep probably just figured I would want to give the part number and get off the phone like most other people ordering.
After I got off the phone with SBT I looked up the part numbers of the 2 kits. I wanted part number 130BT901 int and 130BT910 int was shipped. Just the last 2 numbers switched. At 410 on a Friday is it possible the sales person hit the wrong key? You be the judge.
To those who have read please be careful when ordering parts and cover your behind because SBT is covering theirs!
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