SBT Jetski Engines, Parts & Accessories

Results 1 to 5 of 5
  1. #1
    Joined
    Jul 2020
    From
    CT
    Posts
    1

    Angry SBT - slow delivery, long call hold times, poor overall service

    In the past 3 weeks I have purchased a variety of parts for my PWC from SBT. The first order took 10 days for standard USPS delivery from FL to the Northeast. The second order was placed on a Monday afternoon (should have shipped Tuesday) with a paid 2-day delivery. Today is exactly a week and I still have not received the item. I have a tracking number and confirmed 2-day Priority shipping. I realize SBT does not deliver their own products but they are responsible for holding their delivery partners accountable. I am not convinced SBT is getting the items to USPS in a timely manner (the tracking did not get updated for 4 days). This level of service, especially during peak boating season is not acceptable. Has anyone else had similar problems?

    The phone lines are a whole different issue. Many times the phone lines are busy. When they do get answered I have been placed on hold for as much as 50 minutes. Have others experience similar issues?

  2. #2

    Default Re: SBT - slow delivery, long call hold times, poor overall service

    DAF – we apologize for your bad experience. We have been trying to react to an unpredicted huge increase in phone traffic. Although we have everyone on the phone, as we work with each customer’s individual requests and research, each call takes a certain amount time. We are constantly fielding calls and trying to get to the next customer as fast as possible. On-line ordering is faster at this time and may be the best choice for this summer for a quicker checkout.

    Regarding delivery services – we have fielded many calls of extended times for delivery. We have tried to work with FedEx and USPS, but their systems are overloaded as well and they have not been able to give us accurate updates or deliver on time. We do apologize, but all we can do is try to get it to the carrier as quickly as possible.

    We certainly wish your experience was better so you could get out on the water quicker. We’ll continue to strive to improve.
    Last edited by Ericka-SBT; 11-10-2020 at 08:46 AM.
    Ericka Buczkowski
    SBT

  3. #3
    Joined
    Sep 2020
    From
    India
    Posts
    1

    Default Where is Administration shopsbt.com?

    Can I contact Administration? It is important. Regards.

  4. #4
    Joined
    Sep 2020
    From
    Norway
    Posts
    1

    Default Where is Administration shopsbt.com?

    Where is moderator?? It is about advertisement on your website. Thanks.

  5. #5
    Joined
    Jun 2020
    From
    Greece
    Posts
    2

    Default продвижение сайта в топ 10

    Слово SEO может быть определен следующим образом: продвижение и раскрутка сайта в общем понимании — это комплексный процесс работы над сайтом ради увеличения количества ответов, связанных со страницами Вашего сайта, в поисковой выдаче по ключевым словам и привлечение по ним посетителей; SEO в профессиональном понимании – это оптимизация коллекции документов (страниц сайта) для увеличения посещений сайта пользователями из поисковых систем и/или поднятия позиций сообразно запросам чтобы посадочной страницы; SEO – это канал привлечения целевой аудитории из поисковых систем; SEO – это способ влияние на образование выдачи сообразно определенным поисковым запросам. Современные поисковые системы — это миллионы пользователей, сложные алгоритмы и огромные объемы данных. Если посетитель что-то ищет в поиске, формируется страница c ответами. Она состоит из разных элементов. Чаще только это: мы в социальных сетях : https://ok.ru/prodvizhenie.saitov , https://www.facebook.com/prodvizheniesaytov , https://twitter.com/big_seo_ru , https://www.instagram.com/big_seo/ контекстная объявление – блок с платной рекламой в поисковой выдаче, размещенный в нескольких зонах; органическая выдача – блок с естественными ответами на запросы пользователей. Обычно состоит из 10 страниц различных сайтов. Выбор происходит на основе факторов ранжирования. *ади улучшения позиций сайта проводится поисковая оптимизация (SEO).

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Speedy delivery! cutomer service excellence!
    By Pale Rider in forum The SBT Experience
    Replies: 0
    Last Post: 01-06-2015, 08:14 PM
  2. Delivery service
    By Bob Shoemaker in forum The SBT Experience
    Replies: 1
    Last Post: 07-17-2007, 10:51 AM
  3. Pretty Poor Service!
    By cbeaudoin in forum The SBT Experience
    Replies: 1
    Last Post: 06-10-2006, 01:52 PM
  4. seadoo 787 long cold crank times
    By craigst in forum Sea-Doo
    Replies: 4
    Last Post: 08-26-2005, 10:02 PM
  5. poor idleing/slow start
    By '97GSX in forum Sea-Doo
    Replies: 24
    Last Post: 09-07-2003, 02:20 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •