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Core returns are required within two weeks of the date of delivery
on any remanufactured SBT product. All cores, crankshafts or other exchange parts shipped to SBT
become the property of SBT.
SBT charges round trip shipping and handling if a core is due
and provides a return airbill with your purchase of any remanufactured product. Use the original
packaging and the prepaid airbill for the return shipping of your old core, crankshaft or other
exchange part to SBT.
To Schedule a pickup from the assigned carrier call and speak
to a customer service representative from the carrier and request a pickup from your location:
In the event the core you are returning meets one of the above
conditions, SBT will assess additional fees. Any charges assessed may be reversed with the receipt
by SBT of replacement parts. If you would like an estimate of additional fees prior to returning
your core, you can take digital photos of any damages on the core you are returning, and email them
SBT will assess the pictures for any additional charges that
may apply and reply to you within 24 hours. Please note, this is an initial assessment only and
may change once the actual item is received and physically inspected at our facility.
SBT's goal is customer satisfaction. If for some reason you
are not satisfied with your purchase whether your order was processed on our "SHOP SBT ONLINE" store
or ordered through one of our Customer Sales Associates, you may return your product for a refund
up to 60 days after the date of shipment.
In the event that the product you would like to return has
been used, partially installed, damaged or otherwise not subject to resale, please follow the Warranty
The following steps outline the procedure for requesting the
return of a new product:
SBT Returns Department
1401 N. Myrtle Avenue
Clearwater, Fl 33755
Please allow 48 hours upon confirmation of receipt of returned
goods for processing your return. Refunds will be generated and returned in the same manner in which
the original payment was received and normally occur within 5-7 business days.
Damaged or defective items must be documented by our "Returns
Department" prior to shipping back to SBT.
SBT offers a standard 1 year, or premium 2 year fault-free
warranty on our remanufactured engines. The warranty period starts on the date of the original purchase.
Our warranty policy is the same for both one or two year warranties with the exception of the term.
The following procedure outlines our warranty process:
The expressed written warranties set forth herein constitutes
the only warranties made by SBT in connection with your engine purchase. All other warranties, expressed
or implied, including warranties of merchantability and fitness for a particular purpose, are expressly
disclaimed. All limited warranties specified herein are conditioned upon the Buyer's immediate notice
to SBT of the alleged fault or defect.